Frequently Asked Questions

Everything you need to know about shopping at Magic Mountain.

What is the standard shipping time for Magic Mountain orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.

Are your materials sustainably sourced?

At Magic Mountain, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.